Welcome To the AirTV Blog – AirTV Blog

Welcome To the AirTV Blog

AirTV Blog
AirTV Blog January 31, 2019 • 2 minute read

Streaming, cable, satellite, OTA (Over-the-Air) – there are so many TV viewing choices available to consumers today that it can be daunting. So how do you decide which service is right for you? 

We’ve launched this blog to help answer the questions that come up most often about OTA, and help you get the most out your AirTV products. We’ll start by covering the basics of OTA, tips on getting started as a “cord cutter” or “cord shaver,” and how to achieve the best coverage with your current setup. Later, we will dive deeper into the mechanics of OTA and the pros/cons of all options. 

We’ll also keep you up to speed on the hottest TV shows available on OTA and provide recommendations on everything you will need for the best viewing experience. And if you have questions on how to access your local stations with AirTV or how to fix possible antenna interference, we have you covered as well.

We’re thrilled that you’ve landed here to learn more about AirTV and OTA, which is quickly on the rise in U.S. households. In fact, according to Nielsen’s TV panel, one in every seven homes are now considered “over-the-air”—up 48% from eight years ago.1 

Whether you are new to OTA or were an early adopter, you should learn something new, interesting, or relatable from our contributors. We also want to hear from you on the topics we should be covering on the AirTV blog, so please sign up below and share your ideas in the comments section.

Next up? Our blog post will deliver a 101 on what exactly is OTA TV and why it might be right for you. Stay tuned!

1The Nielsen Company, The Nielson Local Watch Report – Q2 2018. (2019), The Evolving Over-The-Air Home

58 Comments

    1. Hi John – We continue to take customer feedback and prioritize it on our roadmap. We’ll share future updates on this blog. In the meantime, options for:
      – Watching on your mobile device: Android phones or tablets, and Apple phones or tablets
      – Watching on your Television set: Streaming media player like a Roku, a Fire TV stick, Roku OS enabled TVs, and Android OS enable TVs.

    2. +1 Vote for LG smart TV support (LGwebOS). Mobile device support is nice, but I have a large screen TV for a reason, and do not want to be restricted to a small screen to watch OTA on the AirTV

  1. My airtv often “stutters” when the scene transitions to screens with no motion and predominantly single colors. This is most common on commercials, where they flip the the logo/brand screen at the end. The audio will drop out and, occasionally, the video itself will pause.

    With normal motion on screen, everything is fine. The airtv and my roku are hardwired. Seems to be something in the transcoder.

    Overall the product works well. Just needs the ability to pause live tv, integrate the local channels into search results, improve DVR options and fix the above glitch and it would be ideal.

    1. Hi Kyle – Thank you for reaching out!

      Regarding Pausing Live TV: You can pause Live TV as long as you are recording that content. Remember that you’ll need an external hard drive, up to 2 Terabytes. DVR is 100% free with AirTV. The Sling App is needed to use DVR functionality and does not require a subscription.

      Regarding the “stutters” issue: This definitely sounds frustrating. We spoke with our team of experts, and it is extremely unusual. We haven’t received many calls with similar symptoms. We’d love to connect with you to try to figure out whether this issue is happening with live content, DVR content, both or some other circumstances. Please feel free to connect with us via Facebook https://www.facebook.com/myAirTV/ or at 1-866-974-1354 Phone support is available 7:30 AM – 10 PM MT (7 days a week).

      Thank you,
      The AirTV Blog Team

    1. Hi Pam,

      We can absolutely help. Adding that second TV requires one of the following: You need an Android OS enabled TV, Roku OS enabled TV, or a Roku or FireTV streaming media player.

      We can also guide you over the phone. Our customer service agents can be reached at 1-866-974-1354 from 7:30 AM – 10 PM MT (7 days a week). We look forward to speaking with you!

  2. Are you looking at adding pause and rewind live tv without having to initiate recording? This would be an awesome feature!

  3. Hi again, I wrote recently to inquire as to why the SlingTV app on my samsung smart tv couldn’t be used with AirTV. I did receive a (standard) reply, thank you, but I now find yet another restriction. I can use the SlingTV app on my iphone to cast to my tv via Chromecast, however not any of the content from my AirTV??? I’m suffering a bit of buyers remorse I’m afraid as I thought that AirTV was a device that could make OTA connection to my TV’s easy by eliminating the need to physically connect a cable from the antenna to each set. Add Chromcast to the list of common streaming equipment not supported by AirTV. This is looking more and more like a small screen only streaming device. Samsung and LG smart TV’s, Apple TV, Chromecast are all considered common to the streaming community.

    1. Hi Mike – we definitely take your feedback and add it to our roadmapping. AirTV Player has chromecast built in, but only offers a 1-to-1 relationship with a television set. AirTV (Classic Black Box) can stream to multiple devices in the following specific categories – this is an important piece we try to stress, as we expand options for customers:

      Watching on a TV: You need an Android OS enabled TV, Roku OS enabled TV, AirTV player. or a Roku (Roku stick or players) or FireTV (stick or players) streaming media player,
      Watching on mobile or tablets: Android or iOS (Apple)

      For more compatibility information, please visit:
      https://www.airtv.net/help-how-to/articles/airtv_what-devices-are-compatible.aspx

  4. Are there any plans to add more tuners to the AirTV? I am coming from Tivo devices which have 4 and 6 tuners. Thanks! P.S. I be glad to be a beta tester. 🙂

    1. Hi Mike!

      we appreciate the feedback and have shared your feature request with our product team. While we can’t share much else at this present time, we encourage you to stay tuned to this blog for more exciting future AirTV news and software releases.

      Thank you,
      The AirTV Blog Team

      1. I have two TVs, each with a Roku and each with SlingTV. My AirTV with attached hard drive is connected to one TV and both TVs see the OTA channels in the SlingTV Guide.

        If I were to buy a second AirTV with attached hard drive would that allow me to watch 2 different OTA channels and record from two different OTA channels?

    1. Hi Kelli – Working off your TV’s connection to the Bose sound bar should technically allow any audio streamed to your TV to also flow through the Soundbar. Please check the sound bar’s manual for details. If you are watching your AirTV stream on a tablet or mobile device, then the connection to your soundbar could possibly be established via bluetooth if it is a bluetooth-enabled device.

      Exactly what you were looking for? Great!

      Not as helpful as you needed it to be? Call us at 1-866-974-1354. Phone support is available 7:30 AM – 10 PM MT (7 days a week).

      Thanks!
      The AirTV Blog Team

  5. I have Air TV 2 channel unit working fine. Wanted to also try with Sling but it appears to want my Credit Card to activate and bill me. Just want to use local channels only. How do I use Sling without biling.

    1. Hi Steve – entering the credit card info is not needed. registration for an AirTV device should be done at https://www.sling.com/airtv . You will not be billed for just using the app to watch your free locals. If you do decide to upgrade to the paid Sling TV service, it is totally up to you but a Sling Subscription is not required to enjoy the Sling TV app on AirTV for your viewing your local channels.

      Register at: https://www.sling.com/airtv

      Thanks,
      The AirTV Blog Team

  6. When setting up a USB DVR for OTA recording, MAKE SURE you format it first with your PC. NOT the quick format, but a full format. Do this FIRST before ever plugging it into the AirTV Player, as it’ll save time later when the formatting/installation will likely fail. IT DOES WORK. Hopefully my pain will save you some frustration.

  7. It would be helpful, if you could record all shows, not just OTA network broadcasts on the USB DVR device. Is this something that is in the works?

    1. Hi Steven – Thanks for reaching out and for the recommendation! We’ll share your suggestion with our product roadmap team. AirTV is an OTA device so the current setup is geared towards meeting your OTA DVR needs – AirTV is compatible with Sling which it comes with its own cloud DVR service for non-OTA channels.

      Thanks,
      AirTV Blog Team

      1. I do have Sling, and pay a $5/mo fee for DVR. But, since my WD 1TB drive can hold around 190+ hours, and is already paid for, it’d be nice to be able to record everything on it.

        Also, is it possible to set up my airtv player so I can access it from another tv on my wifi in that tv’s sling app??

  8. While I’m watching a sling channel, my air tv player will by itself jump to Netflix or sometimes YouTube by itself. This happens several times a day. Is this a known problem? What should I do? My software is up to date.

    1. Hi Vince – Your AirTV remote can launch Netflix at the push of a button, and some TVs also come equipped with their own version of Netflix or YouTube. We’d encourage double checking to ensure that none of the items stated are a factor in your case.

      We’d also encourage you to reach the AirTV troubleshooting team via phone:

      1-866-974-1354

      Phone support is available 7:30 AM – 10 PM MT (7 days a week).

      Thanks!
      The AirTV Blog Team

      1. I see this as well. and it happens 1-3 times per night. I make sure that the remote is not in a location it can be accidentally activated.

  9. I was watching a local channel through AirTV/Sling on my TV, and tried changing to a different local channel, and it would not play, kept showing the circling “buffer” sign. Exited out of everything and tried going back in a local channel and am now getting “Authentication to your AirTV box failed. Please try again later. Error 16-1” I have tried resetting and removing the box, but still no luck. I am able to watch on my android phone through the AirTV app. Help please!

    1. Hi Julie – sorry you’re experience an error. The AirTV Blog Team does try to acknowledge or review most responses. The fastest way to get immediate attention on a TV experience issue is to call the AirTV support Team. They are available 7 days a week and totally dedicated to helping customers make the most of their AirTV experience:

      Reach the AirTV troubleshooting team via phone:

      1-866-974-1354

      Phone support is available 7:30 AM – 10 PM MT (7 days a week).

      Thank you,
      The AirTV Blog Team

  10. I have 2 AirTV boxes installed 10 miles apart. I receive all the major OTA HD channels (ABC, CBS, FOX and NBC) on both AirTV boxes with a signal strength of 4 bars according to Sling app’s OTA Channel Scanner. Via the AirTV box, I can watch ABC, CBS, and FOX using the Sling app on my android phone, Amazon Firestick, and Roku. However, on my android phone and Firestick, the NBC channel will continually buffer. Eventually, the circling buffer emblem goes away and all that’s left is a blank black screen. I do not have this problem with NBC on my Roku.

    I have used 3 different style OTA antennas in several locations and get the same results. I have used 2 separate Sling accounts to duplicate this problem. All channels, including NBC, play clearly without buffering when the antennae are connected directly to HDTVs at both locations. I am logged in to Sling on only one device when I attempt to watch OTA channels.

    Any suggestions or ideas as to why THIS ONE STATION will not play via the AirTV boxes even though others with the same signal strength play without buffering and even though NBC and all others play without buffering on my HDTVs? Once again, this is NOT an issue with Roku.

    Have any other AirTV box users reported a problem with NBC affiliates?

    1. Hi M. – It sounds like it may be an android and firestick issue. Please connect with our support team for a deeper dive consultation.

      They are available 7 days a week and totally dedicated to helping customers make the most of their AirTV experience:

      Reach the AirTV troubleshooting team via phone:

      1-866-974-1354

      Phone support is available 7:30 AM – 10 PM MT (7 days a week).

      Thank you,
      The AirTV Blog Team

  11. I have AirTV working fine via Sling App on my Roku’s, phone, and tablets. Loaded Sling App on my Windows PC and it will not recognize the local channels from the AirTV Box. Have logged into the Air TV Box name. still does not see local channels.. Any Suggestions.

    1. Hi Steve,

      AirTV is currently not Windows PC compatible. The fastest way to get immediate attention on a TV experience issue is to call the AirTV support Team. This is because it can sometimes involve questions back and forth which are easier handled over one phone call. They are available 7 days a week and totally dedicated to helping customers make the most of their AirTV experience:

      Reach the AirTV troubleshooting team via phone:

      1-866-974-1354

      Phone support is available 7:30 AM – 10 PM MT (7 days a week).

      Thank you,
      The AirTV Blog Team

  12. I bought your AirTV , the black box. Trying to use the Dual adapter and also the added external hard drive to watch one channel and record another. It has only one USB port. How do you configure this? Dual adapter and external drive each require a USB port. Box has only one.

    1. Hi Craig – The dual tuner adapter is not needed for the AirTV Black Box. The dual tuners are internal to the box and come standard.

      Thank you,
      The AirTV Blog Team

  13. I have tried to love the AirTV, but the intermittent freezing, the “AirTV is busy” messages and mostly the fact it only has two tuners is just too frustrating to offset the integration with SlingTV. AirTV is what Tivo was a decade ago. So, it is back to my Tivo Bolt OTA. I’ll keep an eye on AirTV in the hopes they’ll advance their technology quickly. For me, it is just not there yet, unfortunately.

    1. Hi MikeD – we are sorry for the experience. This should not happening. Have you considered speaking with our support team or getting a replacement unit? We hear you loud and clear on the 4 tuner requests and hope to have some exciting news for customers in the future. In the meantime, most cord cutters want their costs savings and we priced and designed AirTV to meet that need – current 4 tuner competitor devices are at $279.99 and $219.99(no hard drive). Please stay tuned as we hope to earn back your business.

      Thank you,
      The AirTV Blog Team

  14. I’ve had AirTV for about two months. I added a Seagate Expansion usb drive to the AirTV for use as a ota dvd. The setup seemed to work ok until today when we attempted to access some recorded shows. We got the error message “unable to read from usb drive, unable to write to usb drive”. I called the help line; they had me try a few things but the error remained. As a last resort, they suggested that I try reformatting the drive with a pc. I will do this and then try reconnecting it to the AirTV. Unfortunately, even if this works, I’ll lose what’s been recorded. Even worse, I’ll now worry each time I try to record an ota show that I may have a repeat of this episode.

    1. Hi Floyd – We generally do not comment on software releases before they are ready to be released; however, the AirTV Blog is the best place to stay updated on future software updates. Please continue to stay up to date with us here at the AirTV Blog and hopefully we will have some good news for you soon!

      Thanks,
      The AirTV Blog Team

  15. Can I get the local channels on different Roku device on my networks using AirTv player.

    1. Hey Charles,

      Local channels cannot be sent to a Roku device via an AirTV Player. To send channels to a Roku device you will have to use the normal AirTV device.

      Thank you,
      The AirTV Blog Team

  16. as we can only view programming on 2 tvs at the same time, what is suggested to ensure it’s only broadcast to 2 tvs? Should we make sure the app isn’t open on a 3rd tv and/or sign out of the app on the 3rd (or more)? Or does it matter if the 3rd tv is signed onto the app though we aren’t watching any programming?

    1. Hello R Winn – Yes, AirTV can only broadcast to 2 devices. We have a few recommendations on how to make sure that only 2 televisions are being in use:

      1. Make sure the last channel engaged on a device was not an OTA channel when not using that device
      2. When exiting Sling make sure the app is fully closed by using a Force Stop or Force Quit command
      3. Make sure the device is fully turned off before changing

      Thank you,
      The AirTV Blog Team

  17. Constant pixalating, only whe using airtv box thru sling? Tried all idea from service. New ideas?

  18. Constant pixalating … using thru sling. Connected airtv with LAN and roku stick for sling. Have already replaced the box. Same issue. Whe using direct connect to antenna never an issue with pixalating … just when using airtv. Any new ideas out there??

    1. Hi airniec – We’d be more than happy to help you with this issue. You can contact our AirTV troubleshooting team via phone at:

      1-866-974-1354

      Phone support is available 7:30 AM – 10 PM MT (7 days a week).

      Thanks,
      The AirTV Blog Team

  19. Two questions: 1. Are there any plans in the near future to increase the size of the font for descriptions/information? Very difficult to read from across the room, even with a large flat screen TV. 2. Do you have available a remote that doesn’t “click” every time a button is pushed? Very annoying.

  20. I’ve been extremely satisfied with AirTV (black box version), especially since you added the DVR capability with the addition of a hard drive. Over the past couple of months I’ve been having trouble getting recordings to schedule. I never have a problem with “this episode only” option, but often have trouble with “new episodes” and “all episodes”, where after clicking on one of the above options, nothing happens. I did have ABC news with David Muir programmed for all episodes. Deleted it to try another newscast, and then when I tried to go back to it, I can’t get either “new episodes” or “all episodes” to work. I can record “this episode only”. Same thing with other shows that are daily. Can you help?

    1. I have seen similar problems, but could not name until I saw your desciption. Perhaps AitTV can address this issue sooner rather later.

    2. Hi CJ D – This is a new one for the blog team. would you mind calling our technical support team? They can answer questions in real time, and are very good at asking those extra questions that help get to the true root of an issue.

      you can reach them at:

      1-866-974-1354

      Phone support is available 7:30 AM – 10 PM MT (7 days a week).

      Thanks,
      The AirTv Blog Team

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